Supply Chain Customer Service Specialist (Mexico)

Employment Type: Full-time

1. End-to-End Logistics Tracking & Coordination

• Monitor real-time shipment status from order confirmation to final delivery, ensuring accurate updates.
• Collaborate closely with logistics vendors (e.g., carriers, freight forwarders, customs brokers) to resolve delays, customs clearance issues, and other exceptions.
• Proactively address emergencies (e.g., weather disruptions, customs inspections) with actionable solutions.

1. Customer Communication & Support

• Provide proactive logistics updates to clients and handle customer inquiries/complaints regarding delivery times, shipment status, and documentation.
• Assist clients in verifying, amending, or reissuing shipping documents (e.g., B/L, packing lists).

1. Data Management & Analysis

• Maintain a logistics database and generate periodic reports on delivery performance, incident analysis, and root cause identification.
• Identify inefficiencies in logistics workflows and propose optimization strategies.

1. Cross-functional Collaboration

• Work with sales, marketing and warehouse teams to ensure seamless order fulfillment.
• Support finance in verifying logistics costs and ensuring billing accuracy.

1. Essentials

• Education: Bachelor’s degree in Supply Chain Management, International Trade, Logistics, or related fields.
• Experience: 1-3 years in supply chain, logistics, or customer service roles. Prior experience in Mexican logistics operations is a plus.
• Language: Fluent in Spanish and English (written & spoken) for effective local and global communication.

1. Skills & Competencies

• Strong knowledge of Mexican logistics regulations, customs procedures, and transportation channels (land, sea, air).
• Proficiency in Microsoft Office Suite (advanced Excel skills including pivot tables and VLOOKUP).
• Excellent communication and conflict-resolution skills with a customer-centric mindset.
• Ability to multitask and maintain accuracy in a fast-paced environment.

1. Preferred Qualifications

• Experience in e-commerce or manufacturing supply chains.

• Competitive salary commensurate with experience (based on local market standards in Mexico).
• Social insurance and statutory benefits.
• Annual leave, flexible working arrangements (if applicable).
• Professional development opportunities.

Palabras clave: servicio, service, especialista