Operational Support Analyst I - Ciudad de México

apartmentCapgemini placeCiudad de México scheduleJornada completa calendar_month09/01/25

Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst I for a top 10 US Insurance Carrier.

Role Description:

Provide Incident Management Support (L1) and triage issues
ServiceNow Ticket Support
Conduct research and analytics as needed to support various initiatives
Listen to IVR calls and provide proactive recommendations for tuning and improvement
Maintain documentation
UAT Testing
Production Validation Support – Support initial validation activities after a production deployment
Monitor KPIs / Tracking Actual Value of Deployed Change Requests.
Participate in Inspect & Adapt;
Own test data acquisition requests and troubleshooting.
Skills and ability to interact with diverse stakeholders.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.

Finally, our Client is part of one the largest Insurance Groups in the world.

Location: India, Mexico

Requirements

Total Work Experience

Minimum Required: 1-3
Preferred: 4-6

Language Proficiency

English - Fluent

Required Education

Minimum Required: Bachelor

Preferred Branches of Study

Data Analytics;
IVR;
IT

Software / Tool Skills

SQL - Entry Level (1-3 Years)
Microsoft office (Word, Excel, Visio) - Entry Level (1-3 Years)

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Home Office model
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally known group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
*Note: Benefits differ based on employee level

About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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