ELECTRIFICATION Sales Support Specialist - Customer Support - San Pedro Garza García
ELECTRIFICATION Sales Support Specialist - Customer Support
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
14
This position reports to
Sales Support Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership.You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #L-hybrid
This role is contributing to the ELECTRIFICATION team and stakeholders.
You will be mainly accountable for:- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
- Bachelor's Degree in Administration, Industrial Engineer, or related.
- 2+ years of experience in claims processing commercial and experience in sales, operations and compliance
- Excellent customer service skills, supporting internal and external customers
- Excellent verbal and written communication skills
- Knowledge and experience in researching
- Advanced English Level
- Experience with SAP and Microsoft Excel and Outlook
- Retirement plan
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Wellbeing program
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory