Leasing Representative
Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets.Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role:
The Leasing Representative supports our Leasing customers during the life of their contract by clarifying doubts, assisting them through processes like the end of term and annual payment (Tenencias) and complying with areas KPIs and objectives.
This role requires a customer centered approach and integration with vendors and other departments to provide the best service, while implementing changes quickly.
What you need:
- Customer service values / orientation.
- Bachelor degree in Business Management or related fields (is a must).
- Bilingual (Spanish & English) both written and verbal.
- Strong organizational and time management skills.
- Analytical and problem solving ability - Use of data and reporting tools.
- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge)
- Effective communication with peers and senior leadership, oral and written.
- Teamwork and collaboration.
- Ability to work under pressure.
- Proactive.
- Strong organizational and time management skills.
- Analytical and problem solving ability - Use of data and reporting tools.
- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge)
- Effective communication with peers and senior leadership, oral and written.
- Teamwork and collaboration.
- Ability to work under pressure.
- Proactive.
What you will be doing:
- Support the Leasing operation.
- Provide support to Customers during the life of a Leasing contract.
- Manage external vendors that provide service to GMF and our customers.
- Support Dealers with requests regarding vehicle registration processes.
- Reporting for the Leasing department.
What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits.Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
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Disclaimer:Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.