Order Management Specialist
Order Management Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story. Make it your story.
This is a position with grade
15
This position reports to
Sales Support Manager - Customer support
Your role and responsibilities
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership.You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.
The work model for the role is: #L-Hybrid
This role is contributing to the ELECTRIFICATION team and stakeholders
You will be mainly accountable for:- Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
- Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
- Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
- Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.
- Bachelor´s Degree in Finance, Accounting, Business or similar.
- +2 years of experience working in similar position.
- Knowledge: Administrative skills.
- Experience in customer service and collections.
- Programming skills (Macros, java, PowerApps, SharePoint, etc.).
- Experience in EXCEL (PIVOT TABLES).
- Strong personality and extroverted.
- Advanced level of English.
- Retirement plan
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Wellbeing program
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory