KYC Audit Risk Team Leader - Turno Nocturno

Company Overview:

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview:

El Team Leader de KYC es responsable de manejar un equipo de Auditores de KYC, estará supervisando el día a día de la operación, asegurando el cumplimiento a nivel Compliance y Regulatorio; liderarando al equipo a través de la debida diligencia del cliente, escalando problemas potenciales que pongan en riesgo al proceso y a la Compañía.

Asegura que se cumplan los estándares de Calidad fomentando una cultura de mejora continúa dentro del Equipo.

Principales responsabilidades incluyen:

• Asegurar el cumplimiento del SLA.
• Sesiones de Coaching & Feedback con el equipo.
• Mantenerse actualizado con la Política de KYC en todo momento para poder apoyar al equipo.
• Realizar monitoreos diarios sobre casos cerrados.
• Realizar monitoreos side by side para identificar mejoras en el momento.
• Comunicación efectiva y asertiva.
• Fomentar la colaboración así como una cultura positiva de trabajo.

Role Responsibilities:

• A cargo de un equipo de 10 a 15 Agentes.
• Realizarás análisis sobre los principales KPI´s para implementar estrategias de trabajo.
• Impulsar los cambios de manera positiva.
• Asegurar cumplimiento de Compliance.
• Sesiones de Coaching & Feedback.
• Identificar áreas de mejora.
• Colaboración en Equipo, Peers.

Role Qualifications:

• 3+ años de experiencia y 1 años o más en el puesto de Team Leader dentro de la misma empresa.
• Manejo del personal mas de 60 personas a cargo.
• Conocimiento de terminos legales relacionados con organismos reguladores de KYC para Fintech.
• Conocimiento de onboarding de cuentas nuevas (KYC) para Fintech.
• Licenciatura o preparatoria, trunca o terminada.
• Desarrollo de Reportes a nivel Dirección para entrega de resultados y proyección (forecast).
• Creación de horarios con base a capacity plannning.
• Seguimiento a Team Leaders, Cumplimiento y conocimiento de KPI's (Majeno de 3 o más Team Leaders).

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms