Order Handling Specialist
Order Handling Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
15
This position reports to
Order Management Specialist
Your role and responsibilities
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process.You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
The work model for the role is: #L-Hybrid
You will be mainly accountable for:- Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
- Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
- Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.
- Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
- Bachelor Degree in Finance, Accounting, Business or similar.
- 2 years of experience in similar roles.
- Previous experience with Manufacturing process, Cost Accounting and Finance.
- ERP (SAP) FICO Model, OFFICE, Advanced Excel.
- Strong Leadership, Attention to detail, self-critic, and excellent customer service attitude.
- Advanced English.
- Life insurance
- Retirement plan
- Paid Parental leave (gender neutral)
- Accident insurance
- Wellbeing program
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory