Dealer Support Representative
Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets.Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role:
The main functions of the position are to effectively coordinate the payments of the dealership´s commissions and other concepts, administrate Consumer Credit vendors, execute communication activities related to the credit origination process, support the Credit File Storage activities, flats/Cancelation’s, Dealer Service and other consumer back-office operation complying with the established quality standards.
What you need:
- Bachelor’s degree in administration, Business, Finance, Economics or similar.
- Fluent in both English & Spanish.
- At least +1 year of experience in back-office activities, data base management or customer service areas, preferred in banking or financial companies.
- Desirable experience in credit, credit risk and lending services.
- Excellent customer service (customer centric).
- Experience in administration, customer service and / or Back Office.
- Excellent time management and communication skills.
- Ability to generate reports and present information clearly and accurately.
- Microsoft Office skills (Excel, Power Point, Word, etc.)
- Proactive and self-motivation.
- Problem solving.
What you will be doing:
- Effectively coordinate the payment and notification commissions process and other concepts generated for the dealerships network.
- Coordinate and provide support to the dealership network on special requests related to commission´s invoices and other concepts.
- Coordinate vendor payments related to the area (Credit Bureau and others).
- Administrate communication activities to applicants and dealers during the Credit Origination process.
- Support on activities related to documents storage, contract cancellation process, Dealer Care telephone support and other functions in the area.
What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits.Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
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Disclaimer:Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.